Privacy Policy for Catch Yoo

 

This Privacy Policy was last updated on 11.10.2023

 

 

This Privacy Policy explains how Otterpaw Studio Pte. Ltd (the "Developer", "we", "us", or "our") collects, uses, and discloses information about you. Unless otherwise stated, the definitions in the Catch Yoo Terms and Conditions shall apply.

 

This Privacy Policy applies to your download, access and/or use of Catch Yoo, whether on your computer, on a mobile device, or any other device or platform (each a "Game" and together the “Games”).

 

This Privacy Policy also applies to any other Services that we may provide in relation to our Games, such as customer support, social media, community channels and other websites that we may operate from time to time such as otterpawstudio.com (we refer to all our Games and other services collectively as our "Services").

 

When you download, access and/or play our Games, or interact with our Services you acknowledge the collection and use of your information in accordance with this Privacy Policy.

If you have any concerns about providing information to us, or it being used as described in this Privacy Policy, you should not use our Games or other Services.

 

What personal data do we collect and why?

 

When you download, access and/or play our Games or use our other Services, we collect information about you.

 

Most of this information comes directly from you or your device, such as device information, IP address, country, region, and game-play information. We use this information to provide our Games and Services to you, including for the purposes of optimisation, preventing fraud, customising in-game offers, verifying purchases and/or complying with legal obligations. We will also use it for the other purposes set out in this Privacy Policy.

 

Depending on which of our Services you interact with, we collect and process the following types of information:

·       information about how you use and interact with our Games, advertising and other Services (for example, information about how and when you play our Games, what device you use to access our Services);

·       information that you provide us with when you fill in forms, answer questions or complete surveys when using any of our Services, when you create an account with us, including your email address or if you invite your friends to use our Services;

·       Sign-in information: If you choose to sign in using your Facebook, Google Play, or Apple iTunes account, we will collect your name, email address, profile picture, and other information that you authorize us to access from those platforms. We use this information to create and manage your account, to provide and improve the App, to personalize your experience, to communicate with you, and to comply with legal obligations. You can revoke our access to your sign-in information at any time by changing your settings on those platforms.

·       the content of messages sent using our chat and messaging systems (if available);

·       if you contact us, for instance through our customer service channels, or respond to messages and communications that we send to you, we will keep a record of that correspondence;

·       your interactions with us on our social media channels;

·       information we collect via cookies and other similar technologies;

·       information as further set out in this Privacy Policy;

·       information we collect about you from third parties who have obtained your consent or have another legal basis to share such information with us (including publishing partners, platforms, advertising platforms and partners and data aggregators). This will include attributes about you and your interests, as well as other Games and Services you use, demographic and general location information.

 

We will collect device level identifiers and other information associated with those identifiers including:

·       the type of device(s) you are using to play our Games or access our other Services, identifiers such as IP address, device identifiers, ad identifiers, a Catch Yoo-specific player ID, and the country or region that you are playing in; and

·       how you play our Games and interact with our Services (such as which of our Games you are playing, your progress through the Games, session time and duration, number of attempts at each level and purchases made).

 

In some instances, if you make any purchases on or through our Service, we will collect certain payment information from you on behalf of our payment service providers. Unless otherwise stated we do not collect or retain credit card information. Our payment service providers will provide us with information about your purchases so that we know if a purchase has been successful.

When you purchase items in the App through the App Store, on Facebook or on Google Play or purchase and redeem gift vouchers for our Games, we do not collect or store any payment information from you.

We will from time to time ask you for your consent to collect other information from you or your device. For instance, we will invite you to allow us to access your contacts to enable us to invite them to play our Games with you. If we do this or something similar, we will tell you what information we would like to collect, why we need it and what we’ll use it for.

We (and our affiliates), will use this information:

·       to enable us to provide our Games and other Services to you, to ensure that any purchases you make are verified on our servers and activated in the Games, and to provide you with player support if you need it;

·       to enable us to optimise our Games for you and for the device that you are using, as well as to deliver customised in-game events, offers and promotions; for the other purposes as set out in this Privacy Policy; and

·       to enable us to comply with laws that apply to us, to prevent cheating, crime, abusive behavior or fraud, to ensure compliance with our Terms & Conditions or where necessary to defend, exercise or establish our legal rights including our rights under our Terms & Conditions (insert link to Otterpaw T&Cs).

 

We will also share your information with third party publishers who develop and provide Games and other Services to you on our behalf.

We analyse and use the information that we collect on a de-identified or aggregated basis for product development, to analyse the performance of our Games, to troubleshoot and to improve and optimise our Games to ensure the best player experience for our players as a whole.

To provide our Games and other Services, and targeted advertising, we and our third party advertising partners use ad identifiers, cookies and similar technologies. For example, these technologies allow us and our third-party advertising partners to:

·       recognise you and your device;

·       provide targeted advertising to you;

·       allow our Services to interact with a third party social network or platform (where you have chosen to allow such interaction);

·       allow our payment processors to process your payment instructions; and

·       enable us and third parties to provide you with more customised services, for example to provide our Services in the correct language.

 

We use Google AdMob to display ads on the App. Google AdMob may collect and use your device type, device ID, IP address, location, and other information to provide and improve the ads, to measure their effectiveness, and to comply with legal obligations. You can learn more about how Google AdMob uses your data and how to opt out of personalized ads here: https://policies.google.com/technologies/ads.

 

How do we share your personal data?

 

In addition to what is described in this Privacy Policy, we will also share your information:

·       with our affiliates for the purposes set out in this Privacy Policy;

·       where we have your consent to do so (including as set out in this Privacy Policy);

·       with third-party partners and licensees engaged by Otterpaw to provide you with goods or services you have requested;

·       with our service providers if necessary to enable them to provide services to us;

·       as reasonably necessary in order to provide our Services to you (for example, by providing your personal information to partners we use to fulfil the Services or to communicate with you);

·       where it is necessary to carry out your instructions (for example, to process a payment instruction we must provide your personal information to our payment partners);

·       where your data is in an anonymous and aggregated format, meaning you could not be personally identified from it;

·       where we reasonably believe it is permitted by applicable law or regulation or as is necessary to comply with any legal obligation, or in order to enforce or apply our terms and conditions and/or any other agreement with you; to exercise, establish or defend our legal rights or

·       where it is necessary to protect the rights, property, or safety of any person and of Otterpaw, Otterpaw’s personnel and Otterpaw’s users; and

·       if there is a sale of the assets of [Otterpaw] or corporate restructuring, or as a result of a change of control of [Otterpaw] or one of its affiliates, or in preparation of any of these events. Any third party to which [Otterpaw] transfers or sells [Otterpaw’s] assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.

 

How do we protect your personal data?

 

We take reasonable measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal data. You are responsible for keeping your account password and sign-in information confidential and for logging out of your account when using a shared device.

 

How long do we keep your personal data?

 

We keep your personal data for as long as necessary to provide and improve the Service, to comply with legal obligations, and to resolve disputes. When we no longer need your personal data, we will delete it or anonymize it in accordance with applicable laws and regulations.

 

What are your rights and choices?

 

You have the following rights and choices regarding your personal data:

     Access and correction: You can access and update your personal data on the Services. You can also request a copy of your personal data that we hold.

     Deletion and withdrawal of consent: You can delete your account and personal data on the Services. You can also withdraw your consent to our processing of your personal data at any time. However, please note that deleting your account or withdrawing your consent may affect your ability to use the Services, and that we may still retain some of your personal data as required or permitted by law.

     Objection and restriction: You can object to or restrict our processing of your personal data for certain purposes. However, please note that this may affect your ability to use the Services, and that we may still process your personal data as required or permitted by law.

     Data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, and to have it transferred to another data controller, where technically feasible.

     Complaint: You can lodge a complaint with the relevant data protection authority in your country if you are not satisfied with how we handle your personal data.

 

How do we update this privacy policy?

 

We may update this privacy policy from time to time to reflect changes in our practices, technologies, laws, or regulations. We will notify you of any material changes by posting the updated privacy policy on the app or by sending you an email or a push notification. Your continued use of the Services after the effective date of the updated privacy policy constitutes your acceptance of the changes. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and share your personal data.

 

How to contact us?

 

If you have any questions, comments, or requests regarding this privacy policy or our processing of your personal data or your rights, please contact us at:

 

Otterpaw Studio Pte. Ltd

Email: privacy@otterpawstudio.com