Privacy
Policy for Catch Yoo
This Privacy Policy was last updated
on 11.10.2023
This
Privacy Policy explains how Otterpaw Studio Pte. Ltd (the
"Developer", "we", "us", or "our")
collects, uses, and discloses information about you. Unless otherwise stated,
the definitions in the Catch Yoo Terms and Conditions
shall apply.
This Privacy Policy applies to your
download, access and/or use of Catch Yoo, whether on
your computer, on a mobile device, or any other device or platform (each a
"Game" and together the “Games”).
This Privacy Policy also applies to
any other Services that we may provide in relation to our Games, such as
customer support, social media, community channels and other websites that we
may operate from time to time such as otterpawstudio.com (we refer to all
our Games and other services collectively as our "Services").
When
you download, access and/or play our Games, or interact with our Services you
acknowledge the collection and use of your information in accordance with this
Privacy Policy.
If
you have any concerns about providing information to us, or it being used as
described in this Privacy Policy, you should not use our Games or other
Services.
What personal data do we
collect and why?
When you download, access and/or
play our Games or use our other Services, we collect information about you.
Most of this information comes
directly from you or your device, such as device information, IP address,
country, region, and game-play information. We use this information to provide
our Games and Services to you, including for the purposes of optimisation, preventing fraud, customising
in-game offers, verifying purchases and/or complying with legal obligations. We
will also use it for the other purposes set out in this Privacy Policy.
Depending on which of our Services
you interact with, we collect and process the following types of information:
· information about how you use and interact with our Games,
advertising and other Services (for example, information about how and when you
play our Games, what device you use to access our Services);
· information that you provide us with when you fill in forms,
answer questions or complete surveys when using any of our Services, when you
create an account with us, including your email address or if you invite your
friends to use our Services;
· Sign-in
information: If you choose to sign in using your Facebook, Google Play, or
Apple iTunes account, we will collect your name, email address, profile
picture, and other information that you authorize us to access from those
platforms. We use this information to create and manage your account, to
provide and improve the App, to personalize your experience, to communicate
with you, and to comply with legal obligations. You can revoke our access to
your sign-in information at any time by changing your settings on those
platforms.
· the content of messages sent using our chat and messaging
systems (if available);
· if you contact us, for instance through our customer service
channels, or respond to messages and communications that we send to you, we
will keep a record of that correspondence;
· your interactions with us on our social media channels;
· information we collect via cookies and other similar
technologies;
· information as further set out in this Privacy Policy;
· information we collect about you from third parties who have
obtained your consent or have another legal basis to share such information
with us (including publishing partners, platforms, advertising platforms and
partners and data aggregators). This will include attributes about you and your
interests, as well as other Games and Services you use, demographic and general
location information.
We will collect device level
identifiers and other information associated with those identifiers including:
· the type of device(s) you are using to play our Games or access
our other Services, identifiers such as IP address, device identifiers, ad
identifiers, a Catch Yoo-specific player ID, and the
country or region that you are playing in; and
· how you play our Games and interact with our Services (such
as which of our Games you are playing, your progress through the Games, session
time and duration, number of attempts at each level and purchases made).
In some instances, if you make any purchases
on or through our Service, we will collect certain payment information from you
on behalf of our payment service providers. Unless otherwise stated we do not
collect or retain credit card information. Our payment service providers will
provide us with information about your purchases so that we know if a purchase
has been successful.
When you purchase items in the App
through the App Store, on Facebook or on Google Play or purchase and redeem
gift vouchers for our Games, we do not collect or store any payment information
from you.
We will from time to time ask you
for your consent to collect other information from you or your device. For
instance, we will invite you to allow us to access your contacts to enable us
to invite them to play our Games with you. If we do this or something similar,
we will tell you what information we would like to collect, why we need it and
what we’ll use it for.
We (and our affiliates), will use
this information:
· to enable us to provide our Games and other Services to you,
to ensure that any purchases you make are verified on our servers and activated
in the Games, and to provide you with player support if you need it;
· to enable us to optimise our Games
for you and for the device that you are using, as well as to deliver customised in-game events, offers and promotions; for the
other purposes as set out in this Privacy Policy; and
· to enable us to comply with laws that apply to us, to
prevent cheating, crime, abusive behavior or fraud, to ensure compliance with
our Terms & Conditions or where necessary to defend, exercise or establish
our legal rights including our rights under our Terms & Conditions (insert
link to Otterpaw T&Cs).
We will also share your information
with third party publishers who develop and provide Games and other Services to
you on our behalf.
We analyse
and use the information that we collect on a de-identified or aggregated basis
for product development, to analyse the performance
of our Games, to troubleshoot and to improve and optimise
our Games to ensure the best player experience for our players as a whole.
To provide our Games and other
Services, and targeted advertising, we and our third party
advertising partners use ad identifiers, cookies and similar technologies. For example, these technologies
allow us and our third-party advertising partners to:
· recognise you and your device;
· provide targeted advertising to
you;
· allow our Services to interact
with a third party social network or platform (where
you have chosen to allow such interaction);
· allow our payment processors to
process your payment instructions; and
· enable us and third parties to
provide you with more customised services, for
example to provide our Services in the correct language.
We use
Google AdMob to display ads on the App. Google AdMob may collect and use your device type, device ID, IP
address, location, and other information to provide and improve the ads, to
measure their effectiveness, and to comply with legal obligations. You can
learn more about how Google AdMob uses your data and
how to opt out of personalized ads here:
https://policies.google.com/technologies/ads.
How do we share your personal
data?
In
addition to what is described in this Privacy Policy, we will also share your
information:
· with our affiliates for the purposes
set out in this Privacy Policy;
· where we have your consent to do
so (including as set out in this Privacy Policy);
· with third-party partners and
licensees engaged by Otterpaw to provide you with
goods or services you have requested;
· with our service providers if
necessary to enable them to provide services to us;
· as reasonably necessary in order
to provide our Services to you (for example, by providing your personal
information to partners we use to fulfil the Services or to communicate with you);
· where it is necessary to carry
out your instructions (for example, to process a payment instruction we must
provide your personal information to our payment partners);
· where your data is in an
anonymous and aggregated format, meaning you could not be personally identified
from it;
· where we reasonably believe it
is permitted by applicable law or regulation or as is necessary to comply with
any legal obligation, or in order to enforce or apply our terms and conditions
and/or any other agreement with you; to exercise, establish or defend our legal
rights or
· where it is necessary to protect
the rights, property, or safety of any person and of Otterpaw,
Otterpaw’s personnel and Otterpaw’s
users; and
· if there is a sale of the assets
of [Otterpaw] or corporate restructuring, or as a
result of a change of control of [Otterpaw] or one of
its affiliates, or in preparation of any of these events. Any third party to
which [Otterpaw] transfers or sells [Otterpaw’s] assets will have the right to continue to use
the personal and other information that you provide to us in the manner set out
in this Privacy Policy.
How do we protect your
personal data?
We
take reasonable measures to protect your personal data from unauthorized
access, use, disclosure, alteration, or destruction. However, no method of
transmission or storage is completely secure, and we cannot guarantee the
absolute security of your personal data. You are responsible for keeping your
account password and sign-in information confidential and for logging out of
your account when using a shared device.
How long do we keep your
personal data?
We
keep your personal data for as long as necessary to provide and improve the
Service, to comply with legal obligations, and to resolve disputes. When we no longer
need your personal data, we will delete it or anonymize it in accordance with
applicable laws and regulations.
What are your rights and
choices?
You
have the following rights and choices regarding your personal data:
•
Access and correction: You can
access and update your personal data on the Services. You can also request a
copy of your personal data that we hold.
•
Deletion and withdrawal of
consent: You can delete your account and personal data on the Services. You can
also withdraw your consent to our processing of your personal data at any time.
However, please note that deleting your account or withdrawing your consent may
affect your ability to use the Services, and that we may still retain some of
your personal data as required or permitted by law.
•
Objection and restriction: You
can object to or restrict our processing of your personal data for certain
purposes. However, please note that this may affect your ability to use the Services,
and that we may still process your personal data as required or permitted by
law.
•
Data portability: You can
request a copy of your personal data in a structured, commonly used, and
machine-readable format, and to have it transferred to another data controller,
where technically feasible.
•
Complaint: You can lodge a
complaint with the relevant data protection authority in your country if you
are not satisfied with how we handle your personal data.
How do we update this privacy
policy?
We
may update this privacy policy from time to time to reflect changes in our
practices, technologies, laws, or regulations. We will notify you of any
material changes by posting the updated privacy policy on the app or by sending
you an email or a push notification. Your continued use of the Services after
the effective date of the updated privacy policy constitutes your acceptance of
the changes. We encourage you to review this privacy policy periodically to
stay informed about how we collect, use, and share your personal data.
How to contact us?
If
you have any questions, comments, or requests regarding this privacy policy or
our processing of your personal data or your rights, please contact us at:
Otterpaw Studio Pte. Ltd
Email:
privacy@otterpawstudio.com